Route by Identity
During daily communication, you are constantly switching contexts:
- One context might relate to work while the next context is personal
- The conversation begins in email then transitions to text or voice
- In all cases you must change and protect your identity to reflect the current context
This patent specifies a personal interaction router that:
- Enforces communication policies based on contact identities and interaction context
- Unifies the routing of interactions for all your devices and channels
- Connects to trusted users with whom you share identities and communication policies
This invention is practiced in Agent's Route by Identity feature.
Social Interaction Structure
Group communication begins on open channels (voice, email and text) before participants are willing to use proprietary portals:
- Employees interact with partners, customers and acquaintances who don't use the enterprise extranet
- Social software uses email and SMS to extend the network to users not on the portal
- Collectors of digital art and music who use file sharing platforms to create affinity groups
This patent specifies a structure where interaction groups can use traditional protocols to engage people and formalize social groups. This invention is practiced in Agent's NZB Binary Series feature.
Personal Trust Networks
Your trust network is your circle of acquaintances and your trust policies for interacting with those people:
- At work, you facilitate interaction between the people associated with a sales account
- As a coach, you ensure safe communication between all the families on the team
- As a parent, you limit your child's interacts to school, family and soccer zones
The result is a personal trust graph that defines who can interact safely within a given context.
Identity Management
You need to manage your identity carefully as you transition between communication sessions:
- In a personal context, you might divulge all of your contact information
- In a work context, you might be more selective
- Your policy may change as people join or leave the conversation
This patent specifies an identity management system where users can:
- Protect every aspect of their identity including contact information, profile and avatar
- Protect the identities of the people with whom they are communicating
- Stay protected as they transition between work and personal contexts